Returns Policy
We aim to ensure your complete satisfaction with your purchase. If you are not entirely happy with your item, you may return it under the following conditions:
Returns Process:
Return Timeline: Items must be returned within 30 days of receiving your delivery.
Return Method: To initiate a return, please email us at aimee.e.charlesworth@gmail.com. We will provide you with the return address and any further instructions.
Original Packaging: Items should be returned in their original packaging.
Refunds and Credits:
Refund Options: Eligible returned items can be refunded via the original payment method or issued as store credit.
Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item.
Notification of Refund: You will be notified via email once your return has been processed and your refund issued.
Conditions for Returns:
Original State: Items must be returned in their original state with all tags in place.
Signs of Wear: Garments that show signs of wear, have missing tags, or are returned outside of our 30-day return window will not be accepted.
Proof of Purchase: Proof of purchase is required for all returns.
Non-Eligible Items: Custom-made items, final sale items, and certain accessories are non-returnable. Please refer to our product descriptions for specific details.
Shipping Costs:
Return Shipping: You are responsible for the return shipping costs.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us at aimee.e.charlesworth@gmail.com within 7 days of receiving your order. We will provide a replacement or a full refund, including return shipping costs.
International Returns:
We accept returns from international orders. Please email us at aimee.e.charlesworth@gmail.com for instructions and additional information on international returns.
For further assistance, please email us at aimee.e.charlesworth@gmail.com.
Thank you for shopping with us!